If a video isn't loading or playing, try these steps.
Quick fixes
- Refresh the page — this resolves most playback issues
- Check your internet connection — videos require a stable connection
- Try a different browser — Chrome and Safari work best
- Disable ad blockers — some ad blockers interfere with our video player
- Clear your browser cache — stale data can cause playback errors
Our video player uses DRM protection, which requires your browser to support Widevine (Chrome, Firefox, Edge) or FairPlay (Safari). Browsers in "incognito" or "private" mode may have limited DRM support.
Still not working?
Report the issue using the Report Issue button on the video lesson page, or contact support. Include which browser you're using and any error messages you see.